Rejouvenance
Hand Crafted SKINCARE
Turks and Caicos Islands
Policies
RETURNS & EXCHANGES
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Rejouvenance products purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 15 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.rejouvenancespa.com may be accepted for a return.
EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on www.rejouvenancespa.com only up to 15 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
Please contact customer service with any questions by email at frontdesk@rejouvenance.com or by phone at 1+1 649-432-7546 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.Please Note: Empty containers cannot be accepted for refund.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Please contact customer service at frontdesk@rejouvenance.com or by phone at 1-649-432-7546 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.
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INTERNATIONAL SHIPPING
We ship to most countries however the list of countries is subject to change. If your country does not appear automatically, we most likely are not able to ship at this time.
Due to the COVID-19 pandemic, you may experience shipment delays that are beyond our control either due to the shipping carrier or customs in your country. For this reason, we will not give refunds for delayed shipments.
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We ship four days per week, Monday, Tuesday, Thursday and Friday, excluding holidays. Most orders ship within 36 hours of being received through our system. Additional delays may occur when multiple orders are placed, changes to the order are requested, or non-standard payment methods are utilized.
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Rejouvenance Spa LTD is committed to ensuring the privacy and security of your personal information
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Rejouvenance Spa LTD is committed to ensuring the privacy and security of your personal information
INFORMATION COLLECTED
Personal information you provide to us at rejouvenancespa.com while creating or updating an account and at checkout is maintained for use by Rejouvenance spa LTD only. Rejouvenance Spa LTD may disclose specific personal information about you if required by law, governmental request or court order.
USE OF INFORMATION COLLECTED
We contact via email those who sign-up for our email list with news regarding sales, new products and news regarding Rejouvenance spa LTD. Rejouvenance spa LTD uses collected email addresses internally only. If you would like to be removed from our email list, please follow the instructions sent along with each email to remove your name from our email list as soon as possible.
SECURE ORDERING
Orders placed on our site are encrypted using SSL technology, so that your transactions are fully protected. In order for SSL security to work, you must use an SSL enabled browser. While Rejouvenance spa LTD takes every step possible to ensure security in the transmission of personal information and credit card details, we shall not be held responsible for any breach in the security of your information.
LINKS TO OTHER SITES
Rejouvenance spa LTD does not warrant or endorse the content or security of sites referenced on rejouvenancespa.com. These sites operate independently from Rejouvenance spa LTD, and we have no control over, or responsibility for, their information or activities.
In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Rejouvenancespa.com privacy policy.
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POLICY CHANGES
rejouvenancespa.com reserves the right to update this privacy & security policy with notification to its users.
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LEGAL INFORMATION
All design and content featured on rejouvenancespa.com are copyrights of Rejouvenance Spa LTD. This site in its entirety is protected by copyright and applicable trade dress. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use.
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LIMITATION OF LIABILITY
Rejouvenance spa LTD does not warrant that your use of this website or that the web site's operation will be uninterrupted or error-free. Rejouvenance spa LTD does not warrant that bugs will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of this website, you assume total responsibility for any costs associated with servicing of equipment used in connection with use of our site. You further understand that access to this website is undertaken at your own risk. Rejouvenance spaLTD shall not be liable for damages of any kind related to your use of or inability to access this website.
INACCURACIES
Any errors, including typographical, data or inaccuracies in pricing or descriptions contained on this website are unintentional. Rejouvenance spa LTD makes no claims to its website content's accuracy, either expressed or implied. Rejouvenance spa LTD reserves the right to fix errors or update product information at any time without prior notice. Rejouvenance spa LTD reserves the right to cancel any order for any reason, including in the event of an incorrectly priced or incorrectly described item that affects the order.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Rejouvenance spa LTD, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
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DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.